SMS Communication Policy
SMS Communication Policy
Please read this policy carefully before using this service
Last updated: October 30, 2024
At ChihXpress, we prioritize effective communication with our customers. As part of this effort, we provide SMS notifications regarding purchases, schedules, and any relevant changes to services. This policy outlines the terms under which we offer this service, ensuring compliance with the Telephone Consumer Protection Act (TCPA) regulations in the United States.
Consent to Receive SMS Notifications
By completing the purchase at web.ChihXpress.com and selecting the relevant SMS checkbox during the process, users provide explicit consent to receive SMS messages related to their transaction. These communications will be strictly operational and will not include promotional or marketing content.
Message Frequency and Scope
Users may receive SMS notifications for confirmations, scheduling updates, or travel modifications. The message frequency will be determined based on operational needs and the nature of the services provided.
Service Costs
All SMS-related costs are covered by web.miempresa.com or the transportation company, with no additional charges to the customer. Customers are not expected to send SMS replies or use this channel for communication with us.
Opt-Out Process
If a user wishes to stop receiving SMS notifications, they can submit a request via email to informes@chihxpress.com. Since messages are strictly related to purchases and service updates, opting out will not affect the delivery of essential notifications tied to their transaction.
Customer Support and Assistance
For further assistance with our SMS communications, customers may contact our support team at informes@chihxpress.com. We are available to address any questions or concerns.
Data Usage and Privacy
The information provided by users is used exclusively for operational purposes and will not be shared with third parties unless required by law. For more information on how we protect personal data, please refer to our Privacy Policy.
Policy Updates
We reserve the right to modify this policy at any time. Any changes will be published on this page, and users will be notified if applicable.
Contact Information
If you have additional questions regarding this policy, please contact us at informes@chihxpress.com